Description

After this session, participants will be able to:

Define Operator 2.0 responsibilities in AI-orchestrated incident workflows, including oversight, approvals, escalation triggers, and exception handling.

Identify skill gaps and training paths for Operator 2.0 roles, covering investigation, policy tuning, quality evaluation, and cross-team coordination.

Redesign staffing, handoffs, and KPIs around exceptions and outcomes, using a simple operating model that scales across multi-site operations.

Session Type

All Access Education

Handouts